charadeTerms of Use

When you access our charade platform, you agree to the terms set out below. We operate an online gaming and sportsbook service available only where local law permits. These terms define your rights, our obligations, and the rules governing deposits, withdrawals, gameplay, and account management on charade.

Our charade service spans multiple game categories—slots, live-dealer tables, football markets, and esports—alongside payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. This document covers account creation, gameplay conduct, dispute resolution, and jurisdiction-specific restrictions. By using charade, you confirm that you understand and accept these terms.

Services are available only where local law permits. Users are responsible for verifying that their access and use of charade comply with their jurisdiction's law.

Account Creation & Verification on charade

To open a charade account, you must provide your legal name, date of birth, phone number, and email address. We require that all information is accurate and complete. When you join charade, you agree to keep your account credentials secure and not share your password with anyone.

Before your first withdrawal from charade, we conduct mandatory Know-Your-Customer (KYC) verification. You must upload a clear photo of your national ID (KTP) or passport. We may also request a bank statement screenshot to verify your payment method. Our charade compliance team processes verifications during business hours; most complete within a few hours. You remain responsible for ensuring your documentation is legible and current.

Deposits & Withdrawals on charade

We accept deposits via six e-wallet methods—DANA, e-wallet, mobile banking, local payment, online payment—plus e-wallet for scan-and-pay, and four bank virtual-account options (mobile banking, local payment, online payment, e-wallet). All deposits are processed in real time once your payment clears. We do not hold deposits in escrow or apply artificial pending periods.

Withdrawals on charade route to your source payment method. If you deposited via mobile banking, your cash-out returns to local payment. If via a online payment virtual account, funds transfer back to e-wallet. We do not charge withdrawal fees. Bank transfers may take one to two business days due to banking processing windows; e-wallet withdrawals typically settle within minutes. We undertake to process all verified withdrawal requests without delay.

Gameplay Rules & Conduct on charade

All games on charade—slots, live tables, sports markets—use certified random-number generators (RNG) or live-dealer systems subject to real-time monitoring. Every outcome is independent and unbiased. We do not pre-determine results, manipulate odds in favor of the house, or adjust outcomes based on player history.

When you play on our charade platform, you agree not to:

• Use bots, scripts, or automated systems to gain unfair advantage.
• Collude with other players or dealers to manipulate outcomes.
• Attempt to reverse, dispute, or refund losing spins or hands based on subjective preference.
• Share your account login with others or allow unauthorized access.
• Create multiple accounts to circumvent limits, bonuses, or verification requirements.

Violations of our conduct rules may result in account suspension or permanent closure. We retain the right to forfeit balances associated with prohibited conduct. Our charade support team investigates all violations using transaction logs, game history, and session recordings.

Bonus Terms on charade

We occasionally offer promotional bonuses to new or existing charade players. Any bonus offer includes specific terms—minimum deposit amounts, play-through requirements, eligible games, and expiration dates. Bonuses are awarded as account credit, not real money, and are subject to forfeit if you do not complete the specified conditions within the promotion period.

We undertake to display full bonus terms clearly before you accept any offer. If bonus terms conflict with these general terms, the specific bonus terms take precedence for that promotion. We reserve the right to cancel or modify ongoing promotions with notice.

Dispute Resolution & charade Support

If you believe an error occurred during charade gameplay—such as a balance miscalculation, failed spin confirmation, or technical glitch—contact our support team immediately. We investigate all disputes using transaction logs, game recordings, and spin history. If our investigation confirms an error, we correct your balance and compensate fairly at no charge to you.

Our charade support team communicates via in-app live chat, email, and help center. Response times vary by issue severity; critical account or payment issues receive priority review. We aim to acknowledge all support requests within 24 hours and resolve most technical disputes within 48 hours. Standard business hours apply to compliance and KYC investigations.

Jurisdiction & Legal Notice

Our charade platform is available only in jurisdictions where online gaming and sportsbook services are legal and regulated. We do not offer our services to users in jurisdictions where such services are prohibited. Users are solely responsible for verifying that their access and use of charade comply with their local and national law.

We undertake to enforce strict age-verification and Know-Your-Customer (KYC) procedures. Access to charade is restricted to adults (legal age in your jurisdiction) who are not under gambling prohibition orders. If we discover that a user does not meet these requirements, we reserve the right to suspend or close their account and forfeit associated balances.

Data Protection on charade

We at charade collect personal data—name, phone number, payment method details, identity documents—solely to operate our platform, process payments, and comply with legal obligations. All personal data is encrypted using TLS 1.3 protocols and stored securely. We do not sell, share, or disclose your data to third parties except where required by law or to process your payments.

Our charade privacy policy provides full details on data collection, retention, and your rights. You may request a copy of your personal data or request deletion, subject to our legal obligations to retain records for dispute resolution and compliance.

Limitation of Liability

We at charade operate our platform with standard security practices, but we cannot guarantee uninterrupted service. Network outages, maintenance windows, and technical glitches may occur. We do not accept liability for indirect losses—such as lost profit or lost opportunity—arising from temporary service disruptions. Where technical errors result in direct account losses, we will correct the error and restore your balance.

Our charade terms do not exclude liability for fraud, gross negligence, or breaches of mandatory consumer-protection law. All other claims are limited to the amount you deposited into your charade account.

Account Termination & charade Policy

You may close your charade account at any time by contacting our support team. Upon closure, we process any outstanding withdrawal requests and then close your account. Closed accounts cannot be reopened; you must create a new account if you wish to return to charade.

We reserve the right to suspend or terminate your charade account if you violate our conduct rules, engage in fraud, fail to pass KYC verification, or breach these terms. In such cases, we may forfeit your balance and report the violation to relevant authorities.

Contact charade Support

If you have questions about our charade terms or need assistance, our support team is available via:

• In-app chat: Live chat available during business hours for account, payment, and gameplay issues.
• Email: Submit queries to our support inbox for formal requests, complaints, or documentation.
• Help center: Browse FAQs and self-service articles on our charade website.

These terms apply to all charade users across our supported regions, including players accessing charade from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. When you accept these terms, you confirm that you are of legal age, understand the risks of gaming and sports betting, and comply with your jurisdiction's law. Our charade platform operates under these terms unless we issue an updated version.