charade Privacy Policy

This page describes what we collect when you use charade and how we keep that data protected. When you open an account, fund via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet), or play our games, we collect personal information. We process this data only to operate our charade platform, handle payments, comply with legal obligations, and improve your experience.

Our charade privacy approach centres on security, transparency, and your control. We do not sell your data to advertisers or brokers. We encrypt all sensitive information, restrict access to authorized staff only, and delete data once it no longer serves a lawful purpose. This policy explains what we collect, why, how long we keep it, and your rights regarding your charade account data.

We encourage you to read this policy carefully. If you have questions about how we handle your data on charade, contact our support team using the channels listed at the end of this page.

What Data We Collect on charade

We collect different categories of information depending on what you do on charade:

Account registration: Your legal name, date of birth, email address, and phone number. We collect this when you create your charade account.
Identity verification: A photo of your national ID (KTP) or passport, and optionally a bank statement screenshot. We collect this during our Know-Your-Customer (KYC) verification before your first withdrawal from charade.
Payment data: Your DANA, e-wallet, mobile banking, local payment, or online payment wallet address; your e-wallet, mobile banking, local payment, or online payment account details; or your e-wallet identifier. We collect this when you deposit or withdraw on charade.
Gameplay data: Your game history, bet amounts, outcomes, session timestamps, and balance changes. We collect this automatically when you play slots, live tables, football markets, or esports on charade.
Device & network data: Your IP address, browser type, device model, and approximate location (derived from IP). We collect this for security and fraud detection on charade.
Communication data: Chat transcripts, emails, and support tickets when you contact our charade support team.

Optional data: We do not require you to provide us with gender, employment, or income data on charade. You may choose to provide this information in your account profile, but it is entirely optional.

How We Use Your Data on charade

We use the information we collect on charade only for legitimate business purposes:

Service delivery: To operate your charade account, process deposits and withdrawals, and deliver game functionality.
Compliance: To verify your identity (KYC), comply with anti-money-laundering regulations, and detect fraud or prohibited conduct.
Security: To monitor your charade account for unauthorized access, unusual activity, or breach attempts.
Dispute resolution: To investigate complaints, resolve payment disputes, and review contested game outcomes.
Service improvement: To analyze aggregated gameplay trends and payment performance on charade, and identify technical issues.
Legal obligation: To comply with law-enforcement requests, court orders, or regulatory inquiries regarding your charade account.

We do not use your charade data for marketing, advertising profiling, or any purpose beyond those listed above. We do not sell, rent, or share your personal information with third parties except where necessary to process your payment (e.g., your bank or e-wallet provider) or where required by law.

Third-Party Processors & charade Data

Our charade platform relies on external processors to operate securely:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking handle your payment details. We share only the information needed to process your transaction.
Cloud infrastructure: Our charade servers may be hosted by a third-party provider. Your data is encrypted in transit and at rest on these systems.
Game providers: Licensed game studios provide our slot, table, and esports games. They may receive your charade account ID and session token to deliver gameplay, but they do not receive your identity or payment information.
Security vendors: We use third-party fraud-detection and identity-verification services to protect your charade account.

All third-party processors on our charade platform sign data-processing agreements and are bound by strict confidentiality. We do not permit them to use your data for purposes other than those specified in our agreements.

How Long We Keep Your charade Data

We retain your charade data only as long as necessary to serve its purpose:

Account data (name, email, phone): We keep this for as long as your charade account is active, plus five years after closure for dispute resolution and legal compliance.
Identity documents (KYC photos): We retain KYC documents for six years to comply with anti-money-laundering regulations, then delete them securely.
Payment records: We keep deposit and withdrawal transaction logs for seven years for regulatory and audit purposes.
Game history: We retain your charade gameplay history for one year after your last session. You may request deletion sooner by contacting support.
Communication records: We keep support chat transcripts and emails for two years, then delete them unless they relate to an ongoing dispute.

Once the retention period expires, we delete or anonymize your charade data securely. We do not retain data longer than necessary unless required by law.

Your right to access & delete on charade

You may request a copy of all personal data we hold on your charade account at any time. You may also request deletion of non-essential data (such as gameplay history or communication records), subject to our legal obligations to retain transaction records for dispute resolution.

How We Secure Your charade Data

We implement standard security practices to protect your charade account information:

Encryption: All charade data in transit is encrypted using TLS 1.3. Sensitive data (passwords, payment details) is encrypted at rest using AES-256.
Access controls: Only authorized charade staff can access your personal data. We enforce role-based access and log all data retrieval for audit purposes.
Password handling: Your charade password is hashed using industry-standard cryptography. We never store passwords in plain text or reversible form.
Multi-factor authentication: We support optional two-factor authentication on your charade account to prevent unauthorized login.
Regular audits: We conduct periodic security audits and penetration tests to identify and fix vulnerabilities on charade.

Despite these measures, no online system is completely secure. If you believe your charade account has been compromised, reset your password immediately and contact our support team.

Cookies & Tracking on charade

Our charade platform uses cookies to maintain your login session and remember your preferences. These are essential cookies required for the platform to function. We also use analytics cookies to measure how users interact with charade—for example, which games are popular, which payment methods are used most, and where users encounter technical issues.

Analytics data is aggregated and anonymized; it does not identify you personally. We do not use tracking pixels, retargeting cookies, or advertising cookies on charade. Your browser settings allow you to control or disable cookies, though disabling cookies may affect charade functionality.

International Data Transfer on charade

Our charade servers or third-party processors may be located outside your jurisdiction. When you use charade, your data may be transferred to, stored in, or processed in countries that may have different data-protection standards than your own. By using charade, you consent to this cross-border data transfer.

We ensure that all international transfers are protected by encryption and contractual safeguards. We do not transfer data to countries without adequate data-protection laws unless we have a legal basis (such as your explicit consent or contractual necessity).

Your Rights Regarding charade Data

Depending on your jurisdiction, you have the following rights regarding your charade account data:

Right to access: You may request a complete copy of your personal data held on charade.
Right to correction: You may ask us to correct inaccurate or incomplete data in your charade account.
Right to deletion: You may request deletion of your charade data, subject to legal retention requirements (such as dispute resolution or regulatory compliance).
Right to data portability: You may request your charade data in a structured, portable format suitable for transfer to another service.
Right to object: You may object to certain processing activities on your charade account, such as analytics or fraud monitoring (though objecting to security processing may limit your access).

Updates to Our charade Privacy Policy

We may update this policy if our data practices change or if regulations require us to modify our approach. We will notify you of material changes by email and update the effective date on this page. Continued use of your charade account after a policy update constitutes acceptance of the new terms.

We encourage you to review this policy periodically. Your most recent login to charade counts as acknowledgment of the current policy. If you do not accept a policy update, you may close your charade account.

Contact Us About charade Privacy

If you have questions about our charade privacy practices, wish to exercise your data rights, or believe we have violated this policy, contact us via:

In-app support: Use the live chat feature on your charade account to ask privacy questions during business hours.
Email: Send privacy requests or complaints to our support inbox. Include "Privacy Request" in the subject line so we prioritize your inquiry.
Help center: Visit our charade help center for FAQs about account security and data handling.

Our charade team will respond to privacy requests within standard response windows. If you are accessing charade from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, this privacy policy applies equally across all regions. We comply with the data-protection standards applicable in your jurisdiction.